Terms of service

Address for returning shipments:

Byfemme s.r.o.

Brněnská 1834/34

692 01 Mikulov

Ordering and concluding contracts

Ordering goods. Goods in our online store can be ordered by accepting the offer to conclude a contract, which is the display of goods in the online store, via the online store. Acceptance of our offer with an addition or deviation is not possible and is considered a counteroffer on your part. You can order goods via the online store by selecting the goods offered in the required quantity, quality, and design, placing the goods in the virtual shopping cart, filling in the required information, selecting the method of delivery and payment, and sending your order using the "Order with obligation to pay" button, which concludes the contract. Before sending the order, you will be given the opportunity to check and, if necessary, change the information you have entered.
Ordering services. Services in our online store can be ordered by sending your order for the services described in our online store via the online store. This order is considered a binding offer, whereby the final content of the contract may be agreed upon in subsequent communication, if necessary, and the contract is only concluded upon confirmation from us. You place an order for services by selecting the services offered, filling in the required information and selecting options, if offered, continuing to payment by clicking on the "Proceed to payment" button or another similar button, and then making the payment (if payment is required before the service is provided), thereby submitting the order. Before sending the order, you will be given the opportunity to check and, if necessary, change the information you have entered.
Confirmation of order acceptance. We will confirm the successful acceptance of your order and the conclusion of the contract by sending an email to your email address, which will include:

confirmation of the conclusion of the contract and its content,
our terms and conditions, which also include mandatory information.

If the order is incomplete or incorrect, we will ask you to complete it or notify you that it is not possible to conclude the contract.

Order clarification. If necessary, the order can be specified by agreement via email or other means. The mutually agreed specification of the order is considered an amendment to the contract to the extent of the agreed changes.
Language and storage of the contract. Contracts are concluded in the Czech language. We store concluded contracts and you can access your contracts via the online store.

Concluded contracts and their content

Amendment and cancellation of the contract. Concluded contracts cannot be unilaterally amended or cancelled; this can only be done by mutual agreement or if required by law or the terms and conditions.
Contents of the purchase contract. Based on the concluded purchase contract, we are obliged to deliver the ordered tangible goods to you in the agreed manner and provide any agreed services, and you are obliged to take delivery of the goods and pay us the total price, which consists of the price of the ordered goods, the payment price, the delivery price, and the price of any additional services ordered.
Contents of the service contract. Based on the concluded service contract, we are obliged to provide you with the agreed service in the agreed manner, and you are obliged to enable us to provide the service and pay us the total price, which consists of the price of the ordered service and any additional fees for additional services.
Provision of services. In order to provide the service, we may need your cooperation. Until you provide us with the required cooperation, the period for the provision of the service we have agreed upon shall not run.

The provision of a service that is to be provided on a specific date shall commence from the moment the contract is concluded or from the moment the date is reserved, if the date is reserved later, with which you express your agreement. If you are a consumer, you agree that this constitutes the commencement of the provision of services before the expiry of the 14-day withdrawal period pursuant to paragraph 5.3 of these terms and conditions, and you acknowledge the consequences pursuant to paragraph 5.4 of these terms and conditions.
Reservation of dates. If it is necessary to reserve a date for the provision of the service or part thereof and the date is not specified in the offer in the online store, the date must be reserved no later than 1 year from the conclusion of the contract or another period specified in our online store. Upon expiry of this period, the contract shall terminate without any entitlement to a refund of the price paid. The date may be reserved using the methods specified in the online store. The reservation of a date shall be considered an amendment to the contract for the provision of services with regard to the time of provision of the service.
Changes to dates. Changes to the reserved date are only possible under the conditions agreed upon when the contract was concluded; in other cases, only with our prior consent. If the reserved date is not used for reasons on your part, the deposit paid will not be refunded and will be credited towards the price of the services ordered.
Exclusion of our liability. Any recommendations or procedures that may be part of the services provided are based solely on our knowledge and experience and do not guarantee the desired effects and results of the use of the services or their outputs. Our services do not constitute or replace health services and health care in accordance with the relevant legal regulations. We are not liable for any damage arising in connection with the use of the results of our services, in particular if you provide us with incorrect or incomplete information, fail to follow our instructions, or fail to consult a doctor, psychologist or other specialist if we recommend this or if it is appropriate in view of your state of health or mental condition or other circumstances.
Intellectual property protection. If we supply you with goods or services under a contract that are protected by intellectual property rights (in particular copyright works, trademarks, industrial designs, patents, and utility models), the contract does not include a license to exercise intellectual property rights. As a natural person, you may not use copyright-protected goods for anything other than personal use, and as a legal entity, you may not use them for anything other than your own internal use; in particular, you are not entitled to reproduce, resell, rent, or otherwise make the goods available to third parties.
Discounts and promotional offers. Unless otherwise specified, individual discounts and other benefits cannot be combined for discount or other marketing promotions.
Gifts and bonuses. If you have been provided with gifts or other bonuses under the contract, this is done on the basis of a gift agreement, and we are therefore not liable for any defects. The existence of the gift agreement is dependent on the existence of the main contract, and the gift agreement is concluded with a condition precedent of cancellation of the gift agreement in the event of termination of the main contract.
Discount coupons and gift vouchers. Discount coupons and gift vouchers can be redeemed under the agreed terms and conditions or under the terms and conditions stated on the coupon or voucher. Unless otherwise agreed, they can only be redeemed with us and their validity is limited to discount coupons until revoked or the end of the discount promotion, and for gift vouchers to one year from their issue.

Payment terms

Payment methods. The total price can be paid using the methods listed on the relevant page of our online store.
Payment period. You are required to pay the total price or deposit either before delivery, upon receipt, or later, according to the agreed payment method. If the total price or deposit is to be paid before delivery, you are obliged to pay it within 14 days of concluding the contract. If the total price or deposit is paid through a payment service provider, the total price or deposit is paid by crediting the amount to our account with the payment service provider.
Electronic delivery of tax documents. You agree that we will issue and send you the invoice (tax document) in electronic form to the email address you provided when placing your order.

Delivery terms

Delivery methods. The delivery methods available to you can be found on the relevant page in our online store. We provide services at our place of business or at another agreed location.
Restrictions on delivery of goods. We deliver goods to all member states of the European Union.
The available delivery methods, shipping costs, and estimated delivery times for each country are listed on the relevant shipping information page of our online store.
Acquisition of ownership. You become the owner of the goods we deliver to you upon receipt of the goods, but not before you have paid the total price in full.
Delivery time for goods and provision of services. The agreed delivery time for goods or provision of services runs from the conclusion of the contract, unless information or cooperation is required from you. If you are a consumer and the delivery time has not been agreed, we will deliver the goods to you without undue delay, but no later than 30 days from the date of conclusion of the contract. If the total price is to be paid before the delivery of the goods or the provision of the service, the period shall run from the date of payment of the total price. The goods will be delivered to the destination at this time. If you are not a consumer and the goods are to be delivered to the destination by a carrier, the goods will be handed over to the carrier at this time.
Consent to delivery and provision of services. Depending on the agreed delivery time, services may be provided to you before the expiry of the withdrawal period, therefore, as a consumer, you do not have the right to withdraw from such contracts within 14 days, to which you hereby agree.
Acceptance of goods. You are obliged to accept the goods at the agreed time and place, depending on the method of delivery. If the goods are to be delivered by a carrier, you are obliged to accept them upon delivery to the destination. If you do not take delivery of the goods, we shall be entitled to withdraw from the contract, to claim payment of the costs associated with the delivery of the goods, if these have not been paid before delivery, and to claim payment of a storage fee for the period of storage of the goods, which shall end when you take delivery of the goods, withdraw from the contract, or we withdraw from the contract. The storage fee is CZK 10 per day, but the total amount may not exceed the price of the stored goods. If we deliver the goods to you repeatedly after you have failed to take delivery, we are entitled to reimbursement of the costs associated with the repeated delivery.
Identity check upon receipt of goods. If the goods have been paid for prior to delivery, we are entitled to make the handover of the goods conditional upon checking the identity of the person taking delivery on the basis of an identity document.
Damage to goods during transport to the consumer. If you are a consumer, the risk of damage to the goods passes to you upon receipt of the goods. If the goods are delivered to you damaged, you are obliged to inform us of the damage immediately, preferably:

by email to our email address,
in person at any of our premises,
by telephone to our telephone number.

If you discover damage to the shipment upon receipt of the goods, you are obliged to inform not only us but also the carrier upon receipt of the goods. You may ask the carrier to unpack the damaged shipment before accepting it, and if you find that the goods have been damaged, you are not obliged to accept them from the carrier.

Damage to goods during transport by a business. If you are not a consumer and the goods are to be delivered by a carrier, the risk of damage to the goods passes to you upon delivery of the goods to the carrier. If damage to the goods occurs after the transfer of the risk of damage, we are not liable for it and the damage to the goods does not affect your obligation to pay the total price and your obligation to accept the goods. If the goods are delivered to you damaged, you are obliged to immediately report the damage to the carrier.
Packaging of goods. Unless otherwise agreed, the goods will be packaged in a manner suitable for their preservation and protection.

Right to withdraw from the contract

General information on withdrawal from the contract. Withdrawal from the concluded contract cancels the contract from the beginning and the parties are obliged to return everything they have provided on the basis of the canceled contract. Withdrawal from the contract also cancels any gift contract dependent on it. The right to withdraw from the contract may be exercised under the conditions set out in the terms and conditions or if so provided by law.
Our right to withdraw from the contract. We have the right to withdraw from the concluded contract at any time from the date of conclusion of the contract until the moment you take over the goods or services from us, for the following reasons:

exhaustion of stocks of the ordered goods,
non-acceptance of goods or services upon delivery,
misuse of the ordering system of our online store,
providing incorrect information when ordering goods and services,
failure to provide information or other cooperation,
ordering at a price significantly lower than the usual price, if our offer at this price was made as a result of an error or mistake on the part of our online store,
other reasons worthy of special consideration.

The consumer's statutory right to withdraw from the contract. If you are a consumer, you have the right to withdraw from the purchase contract within 14 days of

receipt of the goods,
receipt of the last item, if you order multiple items in a single order that are delivered separately,
receipt of the last item or part of a delivery of goods consisting of several items or parts,
receipt of the first delivery of goods, if the contract provides for regular delivery of goods for an agreed period,
conclusion of the contract, in the case of another contract.

Impossibility of withdrawal from the contract. You do not have the right to withdraw from the contract in the case of contracts:

for the delivery of goods that have been manufactured according to your specifications or have been customized to your needs,
for the delivery of goods in sealed packaging that cannot be returned for health or hygiene reasons after you have broken the packaging,
for the delivery of goods that are subject to rapid deterioration or goods with a short shelf life, as well as goods that, after delivery, have been irrevocably mixed with other goods due to their nature,
for the provision of services, if they have been provided in full,
others, if so provided by law.

Method of withdrawal from the contract. If you have the right to withdraw from the contract and wish to do so, you may do so by means of a unilateral legal act delivered to us, preferably

by post to the address of any of our establishments,
by email to our email address;
by completing the model withdrawal form attached to the terms and conditions and sending it
in person at any of our establishments.

Compliance with the deadline. If you are a consumer, you will meet the deadline for withdrawal from the contract if you send your withdrawal to us on the last day of the withdrawal period.
Returning goods after withdrawal from the contract. If you withdraw from the contract, you are obliged to return the goods to us at your own expense, preferably at the same time as withdrawing from the contract, but no later than 14 days after delivery of the withdrawal, preferably

by sending the goods to the address of any of our establishments,
in person at any of our establishments.

You must return the goods to us undamaged, unsoiled, unused, and showing no signs of use, including all accessories and documentation, if possible in the original packaging. At the same time, you are obliged to return to us all gifts and bonuses that you received on the basis of the canceled contract.

Refunds after withdrawal from the contract. If you withdraw from the contract as a consumer, we will refund the money you paid within 14 days of receiving your withdrawal, but not before you return the goods to us or prove that you have sent them back. We will only refund the delivery costs you paid in the amount corresponding to the cheapest comparable delivery method we offer. If the value of the returned goods is reduced as a result of handling other than what is necessary to familiarize yourself with their nature, characteristics, and functionality, the amount to be refunded will be reduced by the amount by which the value of the goods has decreased. We will refund the money in the same way we received it from you, or in another way we agree on, if it doesn't cost you anything extra.

Complaints about defective goods by consumers

Scope. This part of the terms and conditions applies to you only if you are a consumer and regulates our liability for defective goods.
Complaint period. You can complain to us about a defect that appears in the goods within 2 years of receipt, or within 1 year for used goods.
Our liability for defects in goods. We are responsible for ensuring that the goods are free of defects upon receipt. In particular, we are responsible for ensuring that the item

corresponds to the agreed description, type, and quantity, as well as quality, functionality, and other agreed characteristics,
is suitable for the purpose for which you require it, if we have agreed to this,
is delivered with the agreed accessories and instructions for use, including assembly or installation instructions.

Furthermore, we are responsible for ensuring that, in addition to the agreed characteristics, the goods meet the following requirements; this does not apply if we have informed you before the conclusion of the contract that certain characteristics of the goods differ and you have agreed to this:

suitable for the purpose for which goods of this type are normally used, taking into account the rights of third parties, legal regulations, technical standards or codes of conduct of the industry, if there are no technical standards,
in terms of quantity, quality and other characteristics, including durability, functionality, compatibility and safety, it corresponds to the usual characteristics of goods of the same type that you can reasonably expect, taking into account public statements made by us or another person in the same contractual chain, in particular advertising or labeling; we are not bound by public statements if we were not aware of them or if they were modified at the time of conclusion of the contract in at least a comparable manner to that in which they were made, or if they could not have influenced the decision to purchase,
it is delivered with accessories, including packaging, assembly instructions, and other instructions for use that you can reasonably expect, and
corresponds in quality or design to a sample or model that we provided to you prior to the conclusion of the contract.

Limitation of liability. We are not liable to you

for wear and tear of the goods corresponding to the extent of their previous use,
for used goods for defects corresponding to the extent of use or wear and tear that the goods had at the time of acceptance,
for consumable goods with a marked minimum shelf life and for goods subject to rapid deterioration with a marked use-by date, for the goods being unusable after the marked date has passed,
if you caused the defect yourself.

Time limit for exercising your rights. You are obliged to inspect the goods as soon as possible and check their properties and quantity. You are obliged to exercise your rights arising from liability for defects in the goods without undue delay, as soon as possible after you discover the defects, within the complaint period.
Right to have the defect removed. If the goods are defective, you have the right to have the defect removed free of charge, either by delivery of new goods without defects or by repair of the goods, at your discretion. You do not have the right to choose the method of defect removal if the method you choose is impossible or disproportionately expensive compared to the other method.
Right to a reasonable discount and withdrawal from the contract. If we refuse to remedy the defect or fail to do so, or if the defect recurs, or if the defect constitutes a material breach of contract, or if it is clear from our statement or from the circumstances that the defect will not be remedied within a reasonable time or without significant inconvenience to you, you may request a reasonable discount or withdraw from the contract. You do not have the right to withdraw from the contract if the defect is insignificant.
Method of complaint. If you wish to exercise your right to liability for defects, you can do so in the following ways:

by sending the goods to the address - Brněnská 1834/34, 692 01 Mikulov
in person at our premises - Brněnská 1834/34, 692 01 Mikulov
if the warranty card or other document, the packaging of the goods or our online store specifies another person responsible for liability for defects, to that person.

Requirements for complaints. The goods must be handed over to us in a condition that allows us to assess the validity of the complaint; in particular, the goods must not be excessively dirty. When making a complaint, it is necessary to:

prove that the goods were purchased from us,
state what defect you are claiming and how you want the claim to be settled. The requested method of settling the claim cannot be changed without our consent.

Settlement of complaints. Your complaint will be settled within a reasonable time, no later than 30 days from the date of filing the complaint. You will be notified of the settlement of the complaint within this period and the goods will be returned to you in the same manner as they were delivered to us when the complaint was filed. If the complaint is not resolved in time, you have the right to withdraw from the contract or request a reasonable discount on the price. If your complaint is accepted, the period for reporting defects is extended by the time it took us to resolve your complaint.
Reimbursement of complaint costs. In the event of a complaint, you are entitled to reimbursement of necessary costs that were reasonably incurred in exercising your right to liability for defects in the goods. If the complaint is rejected, we are entitled to reimbursement of necessary costs incurred by us in returning your goods.
Confirmation of complaint. When you exercise your right to liability for defects in goods, we will issue you with written confirmation of when you exercised your right, the content of the complaint and the method of complaint resolution you require, as well as confirmation of the date and method of complaint resolution, including confirmation of the repair and its duration, or a written explanation of why the complaint was rejected.
Above-standard quality guarantee. In addition to your statutory rights, you may be provided with an above-standard quality guarantee for the goods. This arises from a statement by the guarantee provider, which may also be made in an advertisement, that it will satisfy you beyond your statutory rights arising from defective performance if the goods do not have the properties specified in the guarantee statement. The rights arising from the above-standard quality guarantee and the conditions for its application are governed by the guarantee provider's statement. If the warranty provider guarantees that the goods will retain their functions and performance for a certain period of time under normal use, or if the warranty period or shelf life of the goods is stated on the packaging, then you have the right to at least have the goods replaced with new goods without defects or to have them repaired.

Complaints about defects in goods by entrepreneurs

Scope. This section of the terms and conditions applies to you only if you are not a consumer and governs our liability for defects in goods.
Our liability for defects in goods. We will deliver the goods to you in the agreed quantity, quality, and design. If the quality and design have not been agreed, we will deliver the goods to you in a quality and design suitable for the purpose apparent from the contract; otherwise, for the usual purpose. If the quantity is only specified approximately, we will determine the exact quantity. If the goods have a defect at the time of transfer of risk to you, we are liable for it. This does not apply if the defect is one that could have been detected with reasonable care at the time of conclusion of the contract.
Limitation of liability. We are not liable to you

for goods sold at a lower price for a defect for which the lower price was agreed,
for wear and tear of the goods caused by their normal use,
for used goods for a defect corresponding to the degree of use or wear and tear that the goods had at the time of acceptance,
for defects in goods, if this is apparent, especially in the case of consumable goods and goods subject to rapid deterioration, from their nature,
for defects in goods if you were aware of them before accepting the goods,
for defects in the goods if you caused them yourself.

Time limit for exercising your rights. You are obliged to inspect the goods as soon as possible and check their properties and quantity. You are obliged to exercise your rights arising from liability for defects in the goods without undue delay, as soon as possible after you discover the defects. The right may be exercised at the latest within 6 months, in the case of hidden defects within 2 years, from the date on which we deliver the goods to you. Otherwise, your right to liability for defects in the goods shall expire and you will not be entitled to it.
Your rights in the event of a material breach of contract. If the defect constitutes a material breach of contract, you have the right:

have the defect removed by delivery of new goods without defects or delivery of missing goods,
have the defect removed by repair of the goods,
a reasonable discount on the purchase price, or
withdraw from the contract.

A material breach of contract is considered to be the delivery of goods with a defect that we must have known about at the time of conclusion of the contract, and which, if you had foreseen, you would not have concluded the contract with us; in other cases, the breach of contract is considered insignificant. If you do not notify us of your chosen right, you have the same rights as in the case of an insignificant breach of contract.

Your rights in the event of a minor breach of contract. If the defect constitutes a minor breach of contract, you are entitled to:

have the defect removed,
a reasonable discount on the purchase price.

If you do not notify us of your chosen right, we may remedy the defect by repairing the goods, delivering new goods or delivering what we have not delivered to you. You cannot change your chosen right later without our consent.

Impossibility to demand withdrawal from the contract and delivery of new goods. If you cannot return the goods in the condition in which you received them, you cannot withdraw from the contract or demand delivery of new goods. This does not apply

if the condition has changed as a result of an inspection to determine the defect in the goods,
if you have used the goods before discovering the defect,
if you have made it impossible to return the goods in an unchanged condition by your actions or omissions, or
if you sold the goods before discovering the defect, consumed them, or altered them during normal use; if this happened only in part, you will return to us what you can still return and compensate us for the rest up to the amount you benefited from using the goods.

Method of complaint. If you wish to exercise your right to liability for defects, you can do so by:

sending the goods to the address - Brněnská 1834/34, 692 01 Mikulov
in person at our premises - Brněnská 1834/34, 692 01 Mikulov
if the warranty card or other document, the packaging of the goods or our online store specifies another person responsible for liability for defects, to that person.

Requirements for complaints. The goods must be handed over to us in a condition that allows us to assess the validity of the complaint; in particular, the goods must not be excessively dirty. When making a complaint, it is necessary to:

prove that the goods were purchased from us,
state what defect you are complaining about and how you want the complaint to be handled. The requested method of handling the complaint cannot be changed without our consent.

Settlement of complaints. Your complaint will be settled without undue delay, but no later than within 30 days. The goods will be returned to you in the same manner in which they were delivered to us when the complaint was made. If your complaint is accepted, the period for exercising your rights arising from liability for defects shall be extended by the time it took us to settle your complaint.
Reimbursement of complaint costs. If your complaint is accepted, you are entitled to reimbursement of the necessary costs incurred in exercising your rights arising from liability for defects in the goods. If the complaint is rejected, we are entitled to reimbursement of the necessary costs incurred in returning your goods to us.
Above-standard quality guarantee. In addition to your statutory rights, you may be provided with an above-standard quality guarantee for the goods. This arises from a statement by the guarantee provider, which may also be made in an advertisement, that it will satisfy you beyond your statutory rights arising from defective performance if the goods do not have the properties specified in the guarantee statement. The rights arising from the above-standard quality guarantee and the conditions for its application are governed by the guarantee provider's statement. If the warranty provider guarantees that the goods will retain their functions and performance for a certain period of time under normal use, or if the warranty period or shelf life of the goods is stated on the packaging, then you are entitled to at least the delivery of new goods without defects or their repair from the warranty provider.

Complaints about defects in services

Our liability for defects in services. We are responsible for providing you with services free of defects. In particular, we are responsible for ensuring that the service

corresponds to the description we have agreed upon and has the characteristics that you could expect given the nature of the service and based on the advertising
is suitable for the purpose we specify for this service or for which a service of this type is usually provided
complies with legal requirements.

Time limit for exercising your rights. You are obliged to inspect the results of the services provided as soon as possible and to check their characteristics and quantity. You are obliged to exercise your rights arising from liability for defects without undue delay, as soon as possible after you discover the defects, but no later than 6 months after delivery. Otherwise, your right to liability for defects shall expire and shall not be granted to you, unless the defect is the result of a fact that we must have been aware of at the time of delivery. The period for exercising your rights shall be extended by the duration of any previous recognized complaints.
Your rights arising from defective performance. In the event of a defect, you have the right:

if the defect is irreparable and the service cannot be used properly because of it, withdraw from the contract, or
if the defect is repairable, have the defect repaired or the missing parts replaced,
a reasonable discount on the price.

Method of complaint. If you wish to exercise your right to liability for defects in services, you can do so:

by email to our email address,
in person at our premises - Brněnská 1834/34, 692 01 Mikulov
by telephone on our telephone number.

Requirements for complaints. When making a complaint, it is necessary to:

prove that the services were purchased from us,
state what defect you are complaining about and how you want the complaint to be handled. The requested method of handling the complaint cannot be changed without our consent.

Settlement of complaints. If you are a consumer, the complaint will be settled within a reasonable time, no later than 30 days from the date of filing the complaint, otherwise you have the right to withdraw from the contract or request a reasonable discount on the price. If you are an entrepreneur, your complaint will be settled without undue delay, but no later than within 30 days.
Reimbursement of complaint costs. If your complaint is upheld, you are entitled to reimbursement of necessary costs reasonably incurred in exercising your rights under liability for defects.
Confirmation of complaint. If you are a consumer, when exercising your right to liability for defects, we will issue you with written confirmation of when you exercised your right, the content of the complaint and the method of complaint resolution you require, as well as confirmation of the date and method of complaint resolution, including confirmation of the repair and its duration, or a written justification for rejecting the complaint.

Other important provisions

Scope of the Terms and Conditions. These Terms and Conditions govern the conclusion of contracts between us as a merchant and you as a customer through the online store and our and your rights and obligations arising from the contracts. The Terms and Conditions also include mandatory information. Information on the processing of personal data can be found in a separate document on our website. The terms and conditions come into effect on February 26, 2024.
Terms used. We use the following abbreviations in our terms and conditions:

consumer, which is a person not acting within the scope of their business activities or within the scope of their independent professional activities,
entrepreneur, which is a person or legal entity acting within the scope of their business activities or within the scope of their independent professional activities.

We, which means the trader, i.e. the commercial company byFEMME s.r.
o., with its registered office at Wolkerova, 692 01 Mikulov, Company ID No. 09459936, registered in the Commercial Register maintained by the Regional Court in Brno, Section C, File No. 118949, Tax ID No. CZ09459936.
You, meaning the customer, i.e. the other contracting party other than us, which may be one of the following entities:
Online store, i.e. our web interface located at the web address http://byfemme.cz, where you can view our offer and order goods and services from our range, or links to other addresses offering our goods and services.
Services, i.e. performance on our part corresponding to the catalog of services listed in the online store or described in the contract.
E-mail, i.e. electronic mail, which can be used to contact us at the e-mail address available on the website of our online store.
Telephone, which can be used to contact us at the telephone number available on the website of our online store.
Contracts, which are understood to mean contracts for the provision of services and purchase contracts.

Relationship of the terms and conditions to the contract. The terms and conditions are an integral part of all contracts. Deviating provisions in the contract take precedence over the wording of the terms and conditions.
Relationship between the contract and the terms and conditions and legal regulations. Rights and obligations not regulated by the terms and conditions or the contract are governed by the laws of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, and Act No. 634/1992 Coll., on consumer protection, in accordance with European Union legislation,
in particular Directive 2011/83/EU on consumer rights and Directive 2000/31/EC on electronic commerce. In the event of a conflict between the terms and conditions or the contract and legal regulations, unless the matter can be regulated differently by agreement, the legal regulations shall prevail.
Severability of provisions of the terms and conditions and contractual agreements. If any provision of the terms and conditions or contractual agreements becomes invalid, ineffective or is disregarded, this shall not affect the validity and effectiveness of the other provisions of the terms and conditions and contractual agreements.
Relations with an international element. Legal relations between us and you in the event of an international element shall be governed by Czech law and any disputes shall be settled by the Czech courts. The UN Convention on Contracts for the International Sale of Goods (Vienna Convention) shall not apply.
Complaints. Any complaints or disputes between you and us may be resolved

out of court in proceedings conducted by the Czech Trade Inspection Authority (adr.coi.cz) or through the online dispute resolution platform established by the European Commission (ec.europa.eu/consumers/odr),
by email to our email address,
in person at any of our establishments,
by telephone at our telephone number.

Supervisory authorities. Our activities are monitored and supervised by the state authorities of the Czech Republic, to which you may address your suggestions in accordance with the legal regulations governing their powers and competences. The state supervisory authorities are, in particular:

Czech Trade Inspection Authority,
Trade Licensing Offices,
Office for Personal Data Protection,
regional hygiene stations.

Returns. In accordance with Act No. 185/2001 Coll., on waste, you have the option of returning certain types of goods free of charge at the place of purchase in exchange for the same quantity of goods of a similar type and use.

Contract withdrawal form

Address for returning shipments:

Byfemme s.r.o.

Brněnská 1834/34

692 01 Mikulov

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